Service Levels

At UTL Telecoms Solutions we offer an extremely high standard of service response with guaranteed response time levels of 2, 4, 8 and 16 hours.

We know that when a customers phone system is down the company comes to a halt and speed of response and repair is essential. Not only do we react to emergency calls fast but we also hold good parts stocks that enable us to get your system up and running as quickly as possible and in the unlikely event of a major fail we also hold spare phone system to loan clients in need.

As you would expect we follow the industry standards for installations and servicing but where we add value is our attention to detail, planning, preparation and exceptional pre sales advice. It is excellence at this stage that sets us apart from our competitors and our customers reap the benefits.